Trust Officer

The Trust Officer is responsible for developing, implementing and administering all aspects of the Bank’s Trust Department. This position plans, organizes, and controls the Bank’s day-to-day administrative, operational compliance activities; collaborates with the President in the overall administration for the Bank.  Participates in various committees, audits and examinations.  Serves as relationship manager and fiduciary advisor to provide trust administration for client relationships.  Balance the interests of Farmers State Bank, and as Trustee, administer the trust in good faith in accordance with the terms and purpose of the trust instrument, while balancing the interests of the trust beneficiaries.  Acts impartially in investing, managing and distributing the trust property, and giving due regard to the beneficiaries respective interests.  Advises the Board of Directors, Senior Management and Bank personnel of emerging Trust issues and consults and guides the Bank in the establishment of controls to mitigate risks.

Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations. Completes goals as defined by management.

ESSENTIAL DUTIES

1.  Develops, implements and administers all aspects of the Bank’s Trust Program; performs duties as the Bank’s Senior Trust Officer; assists independent, state and federal regulator auditor inquiries; reviews and writes compliance related policies and procedures; makes recommendations to the Board of Directors and Senior Management when appropriate; submits annual reports to the Board of Directors detailing trust issues.
2. Maintains a proficient knowledge of all Trust rules and regulations. 
3. Performs duties to ensure the safety and security of all customer information; restricts access to customer information only to personnel with a legitimate need for such information, both inside and outside the Bank. 
4. Works closely with the Board of Directors, Executive Vice President and Senior Vice President to develop strategic plans, reviews reports; organizes plans and makes recommendations for major Trust initiatives involving functional changes within the Bank and budgets.
5. Identifies and mitigates potential risk issues against the Bank; interacts with Bank personnel pertaining to such issues.
6. Oversees actions of comprehensive self-testing, independent third party and regulatory audits; makes necessary preparations for such audits or exams; coordinates responses to external auditors and regulatory examiners; ensures deficiencies identified from such audits and examinations are corrected.
7. Develops and administers various forms to assure the use of correct and updated forms by Bank personnel.
8. Ensures compliance with all applicable reporting and recordkeeping requirements.
9. Ensures timely distribution of related materials and publications to staff and trust management.
10. Consistently applies superior decision making techniques pertaining to inquiries, approvals and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
11. Assumes responsibility for special projects gathers data and prepares reports for Senior Management, audits and other personnel.
12. Prospects for clients by sourcing and building own pipeline of clients/opportunities. Source referrals from clients, internal business partners, and Center of Influence. Identifies opportunities and partners with the internal business partners and Centers of Influence in the sales process to maximize new business opportunities. Participates in the company Sales Process to identify prospects, work through sales funnel, and implement appropriate products, services, and cross-selling opportunities.
13. Processes, solves and answers complex customer transactions, problems or inquiries.
14. Operates computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority.
15. Answers telephones, answers questions and directs callers to proper Bank personnel.
16. Demonstrates highly developed sales, client contact, and relationship management skills including the development of targeted business plans. Achieves annual sales goal of $500,000.00. Generates annual revenue of $500,000.00
17. Assumes responsibility for various department functions in the absence of staff members or in overload situations.
18. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
19. As a primary fiduciary contact resolves problems for client issues. Challenges and collaborates with the client to articulate and achieve goals. Utilizes and ensures prospect/client information is appropriately entered, updated, and managed and updates in Customer and Prospect tracking system for mailings. Completes annual administrative reviews. Ensures compliance and proper documentation requirements for fulfilling internal fiduciary policies and procedures regarding business acceptance, discretionary actions, and all other bank policies and guidelines. Works closely with trust assistant to ensure proper tax reporting.
20. Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
21. Follows policies and procedures; completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the bank through outside activities.
22. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

SECONDARY DUTIES

The position of Trust Officer performs duties specific to the position and other functions as assigned.

SUPERVISORY RESPONSIBILITY

The position of Trust Officer is responsible for the supervision of other employee(s).

 

DESIRED CANDIDATE  

• Strong knowledge of personal trust, investment and wealth management.
• Attorney, JD, CTFA, CFA, CFP or other professional designations a plus

 

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. 

• Bachelor’s degree from a four year college or university; 5 - 7 years of experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of an in-depth background in Bank administration, compliance and supervisory skills. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be applicable to the financial industry.
• Advanced knowledge of Bank administration, lending and operations products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Intermediate experience, knowledge and training in all operational and lending activities and terminology.
• Proven ability to effectively train and instruct others in a formal classroom or one-on-one environment.
• Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
• Advanced knowledge of preventive and reactive security measures (e.g., robbery, bomb threats, extortion, kidnapping, training, etc.) and systems (e.g., alarms, motion detectors, etc.); experience in dealing with various law enforcement agencies.
• Advanced knowledge of preventative and reactive safety measures (e.g., accidents, site inspections, training, etc.) and systems (e.g., fire alarms, extinguishers, protective apparel, etc.); experience in dealing with various state safety agencies and other personnel.
• Excellent organizational and time management skills.
• Advanced skills in computer terminal and personal computer operation; mainframe computer system; word processing and spreadsheet software programs.
• Intermediate typing skills to meet production needs of the position.
• Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, and speak clearly to customers and employees.
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Ability to work with no supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.  

 

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^{Management reserves the right to change this job description at any time according to business needs.}

^{This job description does not alter my employment at-will status, nor does it imply any guarantee of continued employment.}